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Evolving Patient Support
AccordCare is the suite of patient support services offered by Accord Healthcare Inc. in Canada. The AccordCare Patient Support Program will provide Patient, Pharmacy, and Prescriber support services for:
Frequently Asked Questions
AccordCare offers a retail-friendly solution, via the IntelliPay Co-Pay Card, that will provide a virtual card with a certificate number to a patient/ pharmacy as soon as the patient enrollment is completed. Processing and adjudication are similar to that of any 3rd party private insurance plan. The co-pay card is assigned to a specific patient that is enrolled in the program. The patient will not be responsible for presenting their card with each refill.
AccordCare operates from 8AM EST to 8PM EST Monday to Friday. Except Holidays.
Yes. AccordCare provides financial assistance to eligible patients. As part of the enrollment process, an AccordCare Reimbursement Specialist will contact the patient to confirm the patient’s demographic details, explain the program services and determine the patient’s financial needs.
Yes. AccordCare provides bridge coverage for eligible patients. As part of the Reimbursement Navigation service, the patient’s needs will be identified, and bridge coverage will be offered to patients as required.
AccordCare can escalate a special request for additional support based on patient need.
No. Please consult with the prescribing Physician to schedule and review regular blood work.
Please contact AccordCare to report an Adverse Event related to ACH Dimethyl Fumarate. When necessary, AccordCare will collect the patients’ reports of adverse events and forward reports to Accord Healthcare’s Pharmacovigilance team.
If a patient no longer wants to be in the program or switches to another brand, the program will communicate this to the pharmacy (via fax) to inform them that virtual card has been terminated and the patient is discharged from program.